SHIPPING & RETURNS

Canada Post is currently experiencing a significant increase in parcel volumes due to COVID-19. This leads to occasional delays and parcel holds at the border. We appreciate your patience during this time.

Shipment processing time

All orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email.

 

Shipping rates & delivery estimates

We use Canada Post as our Shipping Carrier. Shipping Price includes Packaging costs and is charged based on item size and destination. Canada Post estimates between 2 and 14 days for a parcel delivery within Canada. Delivery delays can occasionally occur.

Postage & Packaging costs will be calculated automatically and will appear at the checkout.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages & Returns

If the artwork is damaged in transit, on proof of damage we will either refund the cost of your purchase or offer a discount should you wish to keep the artwork.  To be eligible for a refund, we require clear photo/video evidence of the defect. We might also ask you to send the damaged work back to us. We will cover the shipping cost in that case. You must notify us within 24 hours of receiving the artwork about any damages in transit at: banderova.art@gmail.com

Note: We reserve the right to reject returns that have not been approved in line with our policy, or are missing tracking numbers. Please ensure that you have already contacted us at banderova.art@gmail.com and provided the information prior to mailing us your return.

Refunds

In the event of a refund it will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5 working days. 

International Shipping

We ship worldwide! Please note that our Standard Shipping fees are provided by Canada Post and occasionally cheaper rates are available. If you would like us to try and find it for a particular destination please contact banderova.art@gmail.com

International Shipping – customs fees

If you are ordering goods from outside of Canada, it is important you are aware of the customs rules and regulations specific to your country. Most countries charge duties, GST, VAT or other fees on items purchased online outside of your country. These fees vary enormously from country to country. Please check your government’s website for customs information before ordering any item.